Job DescriptionWithin the Credit and Collections group, the Credit & Collections Specialist is responsible for collecting accounts receivable balances for customer base assigned. This includes direct telephone contact and indirect contact through sales partners. S/he will be responsible for maintaining agreed upon delinquency and DSO levels. Accounts receivable balance includes invoices, deductions, unapplied credit memos and unapplied payments, as well as any other A/R balance.
PRIMARY RESPONSIBILITIES
The Credit & Collection Associate:
-Contacts customers regarding past due invoices and A/R invoices.
- Handles indirect collection through sales partners to collect past due invoices.
- Retrieves copies of invoices and send either e-mail, fax or mail for payment.
- Obtains proof of deliveries by contacting carriers and then contact customers.
- Reports and analyzes trends of customer pay habits using computer system and/or Excel.
REQUIREMENTS
Experience:
Minimum 6 months collection experience that includes direct contact with customers to collect delinquent invoices.
Education:
Associate degree or equivalent experience required, BA preferred.
Skills:
The successful candidate will possess the following:
- Working knowledge of computer operating systems to include basic Excel and Word skills.
- Demonstrated ability to follow prescribed steps leading to effective collection management.
- Demonstrated ability to follow policies and procedures.
- Basic negotiation skills
Salary Grade: E
Job number: 090922MV1